Account Representative

Job ID 2020-1553
Job Locations
US-Remote | US-GA-Macon | US-FL-Jacksonville | US-FL-Tampa
Category
Customer Service/Support
Type
Regular Full-Time

Overview

Our Account Representatives act as a conduit between clients, who bill medical insurance claims electronically, and Quadax. The Account Representative is the face of Quadax and interacts with both clients (hospitals and physician practices) and Quadax personnel alike.

 

***Preferred location for this position is Macon, GA, Tampa, FL, or Jacksonville, FL.***

Responsibilities

  • Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor.
  • Must be ready and able to train staff (current and new) on product features as well as everyday use.
  • Read multiple reports and try to identify billing trends for clients.
  • Present clients with additional products and features.
  • Contact different insurance payers while researching reasons why medical claims did not pay or pass edits.
  • Assist clients in writing custom data converts and test these upon implementation.
  • Other duties as assigned.

Qualifications

  • Bachelor’s degree preferred
  • Detail oriented and good investigative and software troubleshooting skills
  • Must be able to multitask
  • Knowledge of medical billing practices or Electronic Data Interchange processes
  • Ability to maintain a professional relationship with multiple clients while being personable, to establish better lines of communication
  • Must be “jack of all trades” and be able to learn essential functions of the many different departments and teams that stand behind the Quadax product
  • Sufficient public speaking skills
  • Must be willing to travel via plane with overnight stays
  • Ability to maintain confidentiality

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