- Review and assist the work queues of Account Reps known to be out of the office while onsite at clients.
- Serve as an overall lifeline for the entire Client Experience team. Because of this, punctuality is a must. It is important to be on time for work (8:00 am – 5:00 pm EST), meetings, and following through on a commitment.
- Contact & approve or reject new Quadax Portal login requests appropriately and timely.
- Provide backup support to cover phones for the Client Support Center (CSC) as needed.
- Conduct new Xpeditor Hosted remote installs (including any additional add-on products purchased at the time of the new Xpeditor sale).
- Document and summarize all training activity within an Account Management Activity Report (AMAR), and then submit the report through SharePoint within 24-48 business hours after the remote/phone install has been completed.
- Create & submit a weekly reporting.
- Assist in researching and creating training material for the EDI Client Experience team (as assigned) and provide a training session based upon their findings.
- Contribute to the maintenance and upkeep of the EDI Document Library by reviewing reference material and suggestions for updates, applying updates as approved, and then posting these documents within the Library.
- Attend not only their own weekly team meetings, but also their assigned teams’ meeting, general Client Experience EDI meetings.
- Serve as a mentor to newly hired Client Experience employees and/or CSC Reps as called upon (which is often a fun and very rewarding experience).
- Other duties as assigned.
- Review and assist the work queues of Account Reps known to be out of the office while onsite at clients.
- Serve as an overall lifeline for the entire Client Experience team. Because of this, punctuality is a must. It is important to be on time for work (8:00 am – 5:00 pm EST), meetings, and following through on a commitment.
- Contact & approve or reject new Quadax Portal login requests appropriately and timely.
- Provide backup support to cover phones for the Client Support Center (CSC) as needed.
- Conduct new Xpeditor Hosted remote installs (including any additional add-on products purchased at the time of the new Xpeditor sale).
- Document and summarize all training activity within an Account Management Activity Report (AMAR), and then submit the report through SharePoint within 24-48 business hours after the remote/phone install has been completed.
- Create & submit a weekly reporting.
- Assist in researching and creating training material for the EDI Client Experience team (as assigned) and provide a training session based upon their findings.
- Contribute to the maintenance and upkeep of the EDI Document Library by reviewing reference material and suggestions for updates, applying updates as approved, and then posting these documents within the Library.
- Attend not only their own weekly team meetings, but also their assigned teams’ meeting, general Client Experience EDI meetings.
- Serve as a mentor to newly hired Client Experience employees and/or CSC Reps as called upon (which is often a fun and very rewarding experience).
- Other duties as assigned.
- Troubleshoot and resolve application issues and defects.
- Develop new enhancements/features to the existing software applications
- Keep software up to date with framework and library updates
- Analyze requirements to assist in the creation, grooming, and estimating of user stories as part of the Agile process
- Define and enforce the use of design patterns and coding standards
- Build and enhance new services and applications using C#, .NET Core and other technologies
- Participate in code reviews to ensure code quality
- Collaborate with others to ensure best practices are followed
- Mentor junior developers
- Must be a self-starter, motivated individual with ability to adapt rapidly to current and emerging technologies. Ability to exercise independent judgement and work under minimum supervision.
- Successful candidate will propose innovative solutions, improvements to current processes, and ways to enhance/improve the current infrastructure environment. Is an idea-generator, challenges themselves and their peers, and has a strong desire to succeed in a fast-paced and evolving technical environment.
- Strong attention to detail and excellent time management skills required.
- Administration, configuration, and monitoring of VMware/vSphere/ESX in Production/Dev/Test/QA/UAT server environments [application, web, and file servers]. Including but not limited to troubleshooting to identify root cause, proposing solutions to remediate issues, and ensuring the highest level of uptime and availability.
- Administration of server technologies including the management of various operating systems [Windows 2016,2019, 2022], RHEL Linux, and Cisco UCS blade servers [B200-M4/M5/M6]. Domain Controllers, GPO, DNS, and DHCP.
- Administration of Microsoft Azure environments, Azure Active Directory, MS Teams, MS OneDrive, Azure B2C/MFA.
- Administration of on-premises services such as Active Directory, Veeam backups, and faxing services. File and server restoration/recovery for Windows, Linux, and SQL as needed.
- Microsoft O365 Email Administration in hybrid configuration, Exchange 2019.
- Storage administration and Best Practices [Pure FA//X50 and C60 arrays, or similar].
- Participate in the development and implementation of automated system configuration tools to ensure consistent builds within the environment. Provision new VMware servers as requested by App/Dev teams. Utilize pre-built templates for quick provisioning and hardening of each server.
- Assist in monthly maintenance and patching of environment [3rd Sunday of every month].
- Responding to critical alerts in a timely manner, both on/off business hours as reported by our various monitoring tools and the NOC/SOC.
- Serves as an escalation point for critical issues reported through our Incident Response Teams channel, troubleshooting, identification, and remediation of issue in a cross-team environment.
- Participate in on call support of escalated issues in the infrastructure environment on a two-week rotational basis.
- Coordinate and Implement change management requests while adhering to strict Change Management protocols.
- Troubleshooting, identifying, and documenting root causes via IMRCA process [Incident Management Root Cause Analysis].
- Project planning, ownership, management, and reporting. Projects may vary in complexity and duration. Expected to lead project of all sizes, durations, and complexities from inception to completion.
- Perform server upgrades, as needed, by developing, testing, evaluating, and installing enhancements while following corporate change control and quality control standards.
- Create and revise system documentation and procedures.
- Available for after-hours support [evenings and weekends ] to perform system upgrades as needed.
- Other assignments, projects, and tasks may be delegated as needed.
- Routine collaboration with peers in other departments to strengthen communication channels, understand cross-team objectives, and meet common goals.
- Solid understanding of security protocols and best practices as they relate to IT Infrastructure hardware, software, and tools.
- Collaboration with our IT Security team to ensure adherence to stated policies and procedures.
- Management of all IT hardware assets within the Primary and Secondary datacenters.