The Account Representative will aid the EDI Client Experience department in researching and maintaining the flow of client concerns efficiently. The Internal Support Account Representative’s main priority would be to review and assist in resolving the Help Desk work queues of Account Reps known to be out of the office. The Internal Support Account Representative would remain in the office and serve as a back-up to various levels of EDI Client Experience (as assigned by management) while helping to keep the department organized.
The EDI Internal Support Account Representative has an array of responsibilities and, therefore, should be comfortable with a fast-paced work day that often includes: multi-tasking, prioritizing, training, remaining organized, problem solving with attention to detail, and the ability to keep calm with a positive attitude while working independently, with clients, and/or as a team.
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