Job Listings

- Develop new enhancements and features for new and existing software applications - Troubleshoot and resolve application issues and defects.  - Analyze requirements to assist in the creation, grooming, and estimating of user stories as part of the Agile process - Define and enforce the use of design patterns and coding standards - Participate in code reviews to ensure code quality - Collaborate with others to ensure best practices are followed - Mentor junior developers

- Responsible for quality and quantity of work done by accounts receivable specialists, both onshore and offshore. Review audit reports and develop action plans with measurable results. Communicate results to team members and report on actions needed to help teams improve. - Oversee performance of month-end closing procedures: Meet month-end closing deadlines, reconcile monthly receipts to bank records, and manage all other client designated expectations. - Analyze client accounts receivable balances and detail and research reasons for fluctuations and aging issues. - Manage client turnaround time SLAs. Work with teams to improve efficiency. - Ensure that staff is adequately trained. Develop and implement SOPs when needed. - Build positive rapport with global and domestic teams. Build your knowledge base on different cultures. Lead the effort to keep teams motivated. - Develop and maintain project plans and trackers for functions going to global staff. Pro-active communication and follow-up are required tasks. - Review volume and utilization reports on a weekly basis, make recommendations to leadership on increasing or decreasing staff. - Analyze process flows to streamline procedures to improve efficiency of department, recommend RPA opportunities - Help to manage change internally. Collaborate with stakeholders on improvement opportunities. - Participate in client meetings to ensure issues are resolved and new client initiatives are implemented. - Supervise staff in accordance with company policies and procedures. - Conduct interviews, hire new staff, and provide employee training. - Coach staff to improve performance, including preparing Coaching Performance Plans - Establish employee goals, conduct periodic employee performance reviews and recommend salary adjustments based on performance. - Maintain staff scheduling to include work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment and back-up for absent employees. - Schedule and conduct department meetings to review client issues and initiatives, departmental quality, and productivity metrics and other departmental topics. - Oversee projects specific to the department or division. - Other duties as assigned.

- Input and audit contract information in our internal contract management system - Monitor and report on pending contract renewals - Assist with review and remedy to issues arising from disparities in contract applications and invoice application - Understand contract preparation and act as back-up for performing this duty - Participate in annual review and audit of third party license obligations - Monitor account closure activity - Prepare and send correspondence commemorating Go Live activity as it correlates to contract terms - Monitor invoices (particularly first invoices) for correctness and contract compliance - Attend department and division meetings as required - Other duties as assigned - Perform background diligence on prospective clients

  - Review and assist the work queues of Account Reps known to be out of the office while onsite at clients. - Serve as an overall lifeline for the entire Client Experience team.  Because of this, punctuality is a must.  It is important to be on time for work (8:00 am – 5:00 pm EST), meetings, and following through on a commitment.  - Contact & approve or reject new Quadax Portal login requests appropriately and timely.  - Provide backup support to cover phones for the Client Support Center (CSC) as needed. - Conduct new Xpeditor Hosted remote installs (including any additional add-on products purchased at the time of the new Xpeditor sale).   - Document and summarize all training activity within an Account Management Activity Report (AMAR), and then submit the report through SharePoint within 24-48 business hours after the remote/phone install has been completed. - Create & submit a weekly reporting. - Assist in researching and creating training material for the EDI Client Experience team (as assigned) and provide a training session based upon their findings. - Contribute to the maintenance and upkeep of the EDI Document Library by reviewing reference material and suggestions for updates, applying updates as approved, and then posting these documents within the Library.  - Attend not only their own weekly team meetings, but also their assigned teams’ meeting, general Client Experience EDI meetings. - Serve as a mentor to newly hired Client Experience employees and/or CSC Reps as called upon (which is often a fun and very rewarding experience). - Other duties as assigned.