Job Listings

- Perform research to inform product strategy (market, competitive, sales, clients, users, etc.) - Prioritize features in the backlog, taking into account key factors (e.g., new revenue, revenue retention, cost reduction, etc.). - Actively participate in the agile development process. Provide direction to product owners, application development and data science teams as they decompose features into stories and tasks. Collaborate during the development process to ensure process is efficient and deliverables meet success criteria. - Develop value-based pricing and packaging strategies. - Develop scalable strategies to transition clients from current state to goal state solution. Create tools and conduct training sessions so others at Quadax can contribute to this process. - Drive the adoption of your products through your personal effort and/or creating tools for all parties (Marketing, Sales, Client Services and Support). - Support the business development and sales process through demo-support and onsite visits. - Manage relationship with related vendor(s).

- Provide second-level software support for EDI clients and staff. - Research network issues, program errors, and Windows errors relating to Xpeditor Server performance. - Assist with the testing of Xpeditor enhancements and bug fixes that are part of Xpeditor releases. - Map client claim files in order to load into Xpeditor. - Establish custom edits/converts using Xpressbiller software. - Modify Xpeditor Reports per client requests. - Assist with identifying product shortcomings and possible enhancements. - Other duties as assigned.

- Provide Help Desk and phone support for EDI revenue cycle management applications. - Use proprietary ticketing application to log, track, and escalate client’s EDI issues. - Translate, troubleshoot, and triage EDI client issues. - Research, document, and outline technical concerns, edit changes and other conflicts as they arise. - Other tasks as assigned.

- Perform background diligence on prospective clients - Input and audit contract information in ICM - Input and audit BAA information into ICM - Monitor and report on pending contract renewals - Assist with review and remedy to issues arising from disparities in contract applications and invoice application - Understand contract preparation and act as back-up for performing this duty - Participate in annual review and audit of third party license obligations - Monitor account closure activity - Prepare and send correspondence commemorating Go Live activity as it correlates to contract terms - Monitor invoices (particularly first invoices) for correctness and contract compliance - Attend department and division meetings as required - Prepare and lead monthly meetings monitoring implementations and contract renewals - Other duties as assigned.

  - Review and assist the work queues of Account Reps known to be out of the office while onsite at clients. - Serve as an overall lifeline for the entire Client Experience team.  Because of this, punctuality is a must.  It is important to be on time for work (8:00 am – 5:00 pm EST), meetings, and following through on a commitment.  - Contact & approve or reject new Quadax Portal login requests appropriately and timely.  - Provide backup support to cover phones for the Client Support Center (CSC) as needed. - Conduct new Xpeditor Hosted remote installs (including any additional add-on products purchased at the time of the new Xpeditor sale).   - Document and summarize all training activity within an Account Management Activity Report (AMAR), and then submit the report through SharePoint within 24-48 business hours after the remote/phone install has been completed. - Create & submit a weekly reporting. - Assist in researching and creating training material for the EDI Client Experience team (as assigned) and provide a training session based upon their findings. - Contribute to the maintenance and upkeep of the EDI Document Library by reviewing reference material and suggestions for updates, applying updates as approved, and then posting these documents within the Library.  - Attend not only their own weekly team meetings, but also their assigned teams’ meeting, general Client Experience EDI meetings. - Serve as a mentor to newly hired Client Experience employees and/or CSC Reps as called upon (which is often a fun and very rewarding experience). - Other duties as assigned.

- Assist clients with setup, some implementation, and daily operations of the Quadax electronic claims processing software called Xpeditor. - Must be ready and able to train staff (current and new) on product features as well as everyday use. - Read multiple reports and try to identify billing trends for clients. - Present clients with additional products and features. - Contact different insurance payers while researching reasons why medical claims did not pay or pass edits. - Assist clients in writing custom data converts and test these upon implementation. - Other duties as assigned.

- Perform research to inform product strategy (market, competitive, sales, clients, users, etc.) - Prioritize features in the backlog, taking into account key factors (e.g., new revenue, revenue retention, cost reduction, etc.). - Actively participate in the agile development process. Provide direction to product owners, application development and data science teams as they decompose features into stories and tasks. Collaborate during the development process to ensure process is efficient and deliverables meet success criteria. - Develop value-based pricing and packaging strategies. - Develop scalable strategies to transition clients from current state to goal state solution. Create tools and conduct training sessions so others at Quadax can contribute to this process. - Drive the adoption of your products through your personal effort and/or creating tools for all parties (Marketing, Sales, Client Services and Support). - Support the business development and sales process through demo-support and onsite visits. - Manage relationship with related vendor(s).

- Must be a self-starter, motivated individual with ability to adapt rapidly to current and emerging technologies. Ability to exercise independent judgement and work under minimum supervision. - Successful candidate will propose innovative solutions, improvements to current processes, and ways to enhance/improve the current infrastructure environment. Is an idea-generator, challenges themselves and their peers, and has a strong desire to succeed in a fast-paced and evolving technical environment. - Strong attention to detail and excellent time management skills required. - Administration, configuration, and monitoring of VMware/vSphere/ESX in Production/Dev/Test/QA/UAT server environments [application, web, and file servers]. Including but not limited to troubleshooting to identify root cause, proposing solutions to remediate issues, and ensuring the highest level of uptime and availability. - Administration of server technologies including the management of various operating systems [Windows 2016,2019, 2022], RHEL Linux, and Cisco UCS blade servers [B200-M4/M5/M6]. Domain Controllers, GPO, DNS, and DHCP. - Administration of Microsoft Azure environments, Azure Active Directory, MS Teams, MS OneDrive, Azure B2C/MFA. - Administration of on-premises services such as Active Directory, Veeam backups, and faxing services. File and server restoration/recovery for Windows, Linux, and SQL as needed. - Microsoft O365 Email Administration in hybrid configuration, Exchange 2019. - Storage administration and Best Practices [Pure FA//X50 and C60 arrays, or similar]. - Participate in the development and implementation of automated system configuration tools to ensure consistent builds within the environment. Provision new VMware servers as requested by App/Dev teams. Utilize pre-built templates for quick provisioning and hardening of each server. - Assist in monthly maintenance and patching of environment [3rd Sunday of every month]. - Responding to critical alerts in a timely manner, both on/off business hours as reported by our various monitoring tools and the NOC/SOC. - Serves as an escalation point for critical issues reported through our Incident Response Teams channel, troubleshooting, identification, and remediation of issue in a cross-team environment. - Participate in on call support of escalated issues in the infrastructure environment on a two-week rotational basis. - Coordinate and Implement change management requests while adhering to strict Change Management protocols. - Troubleshooting, identifying, and documenting root causes via IMRCA process [Incident Management Root Cause Analysis]. - Project planning, ownership, management, and reporting. Projects may vary in complexity and duration. Expected to lead project of all sizes, durations, and complexities from inception to completion. - Perform server upgrades, as needed, by developing, testing, evaluating, and installing enhancements while following corporate change control and quality control standards. - Create and revise system documentation and procedures.  - Available for after-hours support [evenings and weekends ] to perform system upgrades as needed. - Other assignments, projects, and tasks may be delegated as needed. - Routine collaboration with peers in other departments to strengthen communication channels, understand cross-team objectives, and meet common goals. - Solid understanding of security protocols and best practices as they relate to IT Infrastructure hardware, software, and tools. - Collaboration with our IT Security team to ensure adherence to stated policies and procedures. - Management of all IT hardware assets within the Primary and Secondary datacenters.

- Lead architecture and design of user interface and other application functionality - Collaborate with other architects to develop enterprise-wide architecture and design - Create and enforce software architecture standards, design patterns, and coding best practices - Actively participate in code reviews to ensure code quality - Research and evaluate new technologies for adoption at Quadax - Mentor developers in UI development best practices